Lift Technician/ Team Leader

Ref: 9788| Posted: 25th Aug 2020

Lift Technician/ Field Team Leader

Brief Outline

Humres Engineers are proud to be working with one of world’s leading Manufacturers of new technologies within the Lift and Escalator industry. A global brand and market leader, our client is responsible for some of the world’s most prestigious and technologically advanced vertical transport solutions, providing the world’s leading banks, hotels, office buildings and more with reliable and advanced Lifts and Escalators.

About the Client

We have an exciting vacancy for a Lift Technician. Provide general field support for breakdown call attendance and technical escalations across the London service portfolio, focusing on achieving the highest levels of first-time fix and the on-going development of the field team, particularly the junior members with the prime objective of enhancing the customer experience through the provision of World Class service.

About the Role

  • Act as an ambassador of the company when attending customer sites 
  • Respond to breakdown calls as allocated by the Service Operations Team with the intention of returning the lift to service during the initial visit
  • Keep the customer and SOT updated of any actions carried out along with any spare part / planned follow-up works that may be required
  • Provide hands-on technical support for the field team
  • Take ownership of any site issues as they arise and proactively review the Lift Shutdown / Follow-Up Reports to ensure that equipment is returned to service at the earliest opportunity 
  • Actively support any initiatives to reduce the number of customer Call Back Service requests through general improvements in lift reliability 
  • Support any improvement / efficiency initiatives for the service department and larger organisation 
  • Understand and comply fully with all site H&S requirements and demonstrate leadership in ensuring all personal work safely at all times 
  • Understand and comply with all relevant internal policies 
  • Any other reasonable duties as instructed by the Service Operations Manager or nominated representative 
  • Understand and comply with all relevant company policies.

About the Candidate

Required Skills and Competencies

  • Effective technical problem solving skills along with experience of service improvement programmes 
  • Strong organisational skills, including workload planning and the balance between responsive and planned activities 
  • Excellent interpersonal skills and able to quickly develop effective relationships with internal and external customers via phone and e-mail 
  • General personal attributes: self-motivated, driven, methodical, numerate, organized, punctual, assertive, professional, personable and resourceful 
  • Computer literate and competent user of MS Office and field based tools 
  • Ability to work on own initiative and as part of a team 
  • Effective communicator to ensure win/win solutions 
  • Supervisory experience or demonstrable capability to develop
  • Minimum NVQ4 or equivalent– Lift installation or service 
  • Strong fault diagnosis skills and high levels of tenacity 
  • Previous field technical escalation experience 

Points of Appeal

Other company benefits include:

  • Health Care and Dental Insurance Schemes (Cost of the premiums for single cover is covered by the company, EE only liable to pay tax with this).
  • Pension Scheme - Employer contribution is double the percentage of EE’s contribution. This is categorised by age related brackets. 2 times the annual salary is also put into the pension scheme towards an annuity.
  • Sports and Social Club (MSSC) scheme, entitling employees to a range of trips at a discounted rate including theatre/ markets etc.
  • Reward MEE- benefit which allows employees to apply for retail gift cards at reduced rates.
  • Gym Flex- option to view/join local gyms via our benefit portal at reduced membership fees.
  • Holiday- 22 days (plus bank holidays) for first full year of service. Entitlement increases by a day each year of service until it reaches 27 days.