People and Operations Manager

One of the UK’s leading providers of workplace furniture solutions requires a People & Operations Manager to become an instrumental part of their team, delivering products and services to clients across the country. 

About our Client 

  • The client has been active in the furniture supply and fit out industry for over 30 years with an established, national client base.
  • They deal with some of the biggest client brands in the UK
  • You will be joining a leading one-stop dealership for office workspace, with the largest independent showroom across the UK.

About the Role 


  • Overall responsibility for the employee experience at the company. Working closely with the leadership team to align this with their values and be as positive as possible.
  • Ownership and execution of the variable recruitment plan, from creating job descriptions, through to the interview process and creating offers of employment.
  • Manage the relationships and communication with the approved supply chain of recruitment agents.
  • Manage and coordinate the onboarding process for new employees.
  • Manage and coordinate the exit process for all employees leaving the business.
  • Create and manage all employment contracts.
  • Work closely with their outsourced Human Resource partner when required.
  • Manage and maintain all aspects of their HRIS, PeopleHR.
  • Work closely with department managers to ensure annual reviews and personal development plan reviews are carried out and correctly documented.
  • Lead the process compliance of employee performance management and discipline procedures alongside department managers.
  • Coordinate, schedule and implement company meetings, such as Town Halls, Summer, and Christmas events as well as Leadership Team Meetings.


  • You will have overall responsibility for the supply chain partners and supply contracts for all internal operations. These include utility suppliers, telephone system suppliers, cleaners, and tradespeople.
  • Maintain excellent records of list of supply partners, and the contracts we have with them.
  • Manage and conduct regular reviews of supply chain partners to ensure we are receiving best value for money services from them. This will include seeking competitive quotes for these services, especially ahead of any contract expiration dates.
  • Responsible for the compliance of the office showroom and office spaces with regards Health & Safety and Fire Safety.
  • Management of the office outsourced supply partner for IT support.
  • Administrative support as required by the Managing Director and Sales Director.
  • General day to day office management. 

About the Candidate 

  • 2+ years’ experience in Human Resources and People experience management.
  • 2+ years’ experience in Office Management or Operations. 
  • Experienced in Microsoft Office suite, especially Word, Excel, and PowerPoint.
  • Experience using a HRIS. 
  • Demonstrable experience in working effectively within a team.
  • Well presented, articulate and passionate about creating a great employee experience.
  • Excellent communication skills. 
  • Demonstrate a real drive to succeed.
  • Demonstrate excellent organisational skills and an ability to work under pressure.
  • Self-motivated with the ability to work unsupervised and as part of a team.
  • Ability to interact with colleagues and suppliers in a professional manner.
  • A team player with a positive can-do attitude.

The nice to haves:

  • CIPD Qualification.
  • First aid in the workplace certificate.
  • Fire Marshall experience and certificate.
  • Equality and Diversity qualification. 

Points of Appeal  

  • 23 days annual leave plus bank holidays, rising by an additional day every two years to a maximum of 26 days
  • Additional training and support- opportunity to advance your skills and qualifications.
  • Employee Assistance Program
  • Pension
  • Bonus scheme as standard